Continental Airlines' Domestic First Class Named Best by Zagat

  • November 30, 2010
Continental Airlines' Domestic First Class Named Best by Zagat
"We take great pride in giving our first-class customers an award-winning inflight product," said Marketing Sr. VP Mark Bergsrud. "Those polled by Zagat made an average of more than 17 flights per year, and we are honored by the recognition of those frequent flyers."

Continental also received high marks from Zagat in the following categories: Economy Seating, Best In-Flight Entertainment (domestic), Top Frequent Flier Program (international), Best Value (domestic and international), Best Consumer On-Time Estimates (domestic), Best Luggage Policy (domestic) and Best Check-in Experience (online tools, curbside service, ticketing kiosks and terminal agents).

The Zagat 2010 Airline Survey covers 16 domestic and 74 international airlines, as well as 30 domestic airports. The survey incorporates the opinions of more than 8,000 frequent fliers and travel professionals (e.g. travel agents) who collectively took 139,300 flights in the past year.