New Butler Service at Lotte Hotel Moscow

A deep knowledge of etiquette and protocol, as well as valeting, luggage packing and unpacking, shoe polishing, table serving and exceptional servicing are just some of the skills they have acquired. Our professional butlers will provide personalized service and fulfill any guest's request.

“The butler in the hotel is a person who can do all the operational tasks that a hotel can provide to a guest. If compared with a general manager of the hotel, a butler can be a general manager of a suite. It's a person who can anticipate guest's needs and serve the guests in the best possible way. Excellence in service is what people are looking for,” explained Marten Bogarts, the owner of the Bogarts School of Butlers.

“We are constantly working on improving our already high standards and relentlessly looking for new opportunities to provide our guests with top-level, truly impeccable and unforgettable service. Numerous awards naming us as the best hotel in Russia and Europe prove we are on the right track. Exceptional and discreet service makes us different from other hotels in Russia and we will continue working on this” said General Manager Morten Andersen.

The team of 10 certified butlers with a passion to serve has received tailor-made training from the world-famous Bogarts School of Butlers, and they are at our guests' disposal 24 hours a day.

Lotte Hotel Moscow butlers ensure the anticipation of all our guests' needs and provide service of the highest standards. This new service adds great value and brings the hotel to a whole new level of perfection.

Located on Novinsky Boulevard in the very heart of Moscow, the luxurious Lotte Hotel Moscow opened its doors in September 2010. It offers 300 spacious standard rooms and suites, the largest Royal Suite on the continent and two splendid restaurants – Les Menus, a French cuisine restaurant managed by the Michelin's three-star chef Pierre Gagnaire, and MEGU, a modern Japanese restaurant that is part of the famous New York MEGU.

Lotte Hotel Moscow also boasts six conference halls capable of accommodating banquets and business events of any size and format, an innovative Executive Club Floor, a three-level underground parking facility, and a state-of-the-art fitness center and pool. The world-famous Mandara Spa combines ancient Balinese spa traditions with the latest achievements of the Elemis and Bellefontaine cosmetics lines. The hotel offers a wide range of top-level services that will surpass the expectations of even the most demanding guests.

Visit website: www.lottehotel.ru

LOTTE HOTEL MOSCOW AWARDS:
Best Hotel in Europe by French Prix Villégiature Awards
Best Hotel Restaurant in Europe – Les Menus par Pierre Gagnaire by French Prix Villégiature Awards
Best City Hotel in Russia by Condé Nast Traveller magazine
MEGU – Best Hotel Restaurant by Condé Nast Traveller Russia
Best Luxury Hotel in Russia by World Luxury Hotel Awards
Best Hotel in Russia by European Hotel Awards
Best Luxury Hotel by Russian Hotel Awards
Best City Hotel in Russia by “My Planet” national TV channel
Best Hotel in Hospitality Art by "My Planet" national TV Channel
Best Hotel for Weddings by Element magazine
Les Menus par Pierre Gagnaire – first Prix Le Montrachet in the Prestige category
MEGU – Six Star Diamond Award by American Academy of Hospitality Sciences
Hotel Spa of the Year in Eastern Europe by World Spa & Wellness Awards
Mandara Spa – Perfect Hotel Spa by Spa & Wellness International Council
Wedding Best Spa treatment for a couple by Wedding magazine
Tripadvisor Travellers' Choice Winner
TripAdvisor Certificate of Excellence Winner