Data from consulting firm McKinsey suggests companies that offer creative alternatives to in-person experiences will improve customer satisfaction and increase return on investment. Here are hotels and hotel brands that are elevating the guest experience with thoughtful contactless amenities that go beyond what is already expected in the new normal.
ESPACIO, The Jewel of Waikiki – Hawaii
The nine-floor, nine-suite boutique luxury hotel offers contactless personal styling in partnership with Neiman Marcus. A dedicated stylist will curate a vacation wardrobe tailored to guest’s style preferences that is available in-suite upon arrival.
Hotel Metropole Monte-Carlo – Monaco
Hotel Metropole’s new Junior Suites (debuting in September) will offer themed contactless amenities.For instance, those who book the eco-minded “Green” suite will receive an eco-friendly beauty kit, solar-powered charger and personalized reusable water bottle.
The Bristol Hotel – Virginia
The first boutique hotel to pop up in the true birthplace of country music, The Bristol Hotel celebrates the city’s momentous role in music history through a contactless in-room music experience through exclusively branded Crosley turntables and vinyl library by Vinyl Me, Please featuring limited edition albums from artists like Willie Nelson and Dollie Parton.
Inns of Aurora – New York
This luxury lakeside boutique resort offers an abundance of in-room amenities, including a yoga kit, easel and paint sets, binoculars and birding guides, and telescopes and star gazing guides. Guests can also select a pair of Hunter Boots to be placed in-room upon arrival and borrowed throughout their stay for activities like hiking and fishing with the resort’s resident Outdoorsman.
Hoshino Resorts – Japan
Japanese hospitality brand Hoshino recently launched a smartphone program that allows guest to monitor the number of real-time guests in public hotel spaces, such as onsens. Downloaded via QR code upon arrival, the program is now available at Hoshino’s KAI properties, the group’s upscale brand of boutique hot spring ryokans, and will soon expand to Hoshino’s 30+ properties around the world.