For Moving Mountains®, specialists in luxury home management, vacation rentals and catered chalet offerings, “old school service” is king over technology when it comes to providing a high-touch experience. The company has adopted several tech features essential for efficient operations such as smart locks, smart home monitoring and a shuttle ride-hailing app, but the difference between Moving Mountains and other vacation rental companies is its team of passionate professionals who are dedicated to an extremely personalized guest experience.
“We don’t have automated solutions, long call trees, and we certainly don’t rely on Alexa or Siri to meet the needs of our guests,” said Robin Craigen, Moving Mountains CEO and founder. “We have real people to solve real problems because hospitality is not a tech business – it is still very much a people business if you want to deliver five-star service.”
And guests can feel the clear difference. Founder and CEO of VRMB Vacation Rentals recently stayed with Moving Mountains and raved about the experience on his podcast.
“We arrived in the evening and the lights were dimmed, carpet was fluffed, and the hot tub was pre-heated to 102-degrees. I refer to this as the ‘feeling of premium,’ the sensation that your host has thought through all the little things. But perhaps more important than the home itself, is the team and culture of Moving Mountains. Every person you interact with anticipates and is willing to go to any length to solve a problem. As pioneers in this field, they are some of the greatest hospitality leaders of our time.”
Since 1998, Moving Mountains has been a pioneer offering the European tradition of catered ski chalets to the U.S. Concierge services offered to all guests and homeowners elevate the ease of planning and enjoying a family or group vacation. Services, in addition to transportation, include pre-booking lift tickets, ski school, equipment rentals, stocking the home with groceries, pre-arranging activities and recommending the very best restaurants and nightlife. Custom catered dinners with private chefs are also available for booking.
Moving Mountains was recognized by Outside Magazine’s “Top Places to Work in 2021.” The company also made the list in 2019, continually standing out as a team that celebrates its welcoming environment, outstanding employee benefits, job security and work-life balance.
Moving Mountains specializes in luxury property management and vacation home rentals in Steamboat Springs, Vail, Beaver Creek and Bachelor Gulch, CO. Founded in 1997 by Robin and Heather Craigen the company focuses on providing ultimate vacation experiences in high-quality vacation homes. The company currently manages over 200 luxury properties and offers guests a comprehensive range of vacation planning services for complete vacation customization, including luxury VIP catered chalet packages that can be added to any stay.
To learn more about Moving Mountains' catered ski chalets and property management services, visit www.movingmountains.com.
Image credit: Falcon Head South
