Conrad Bali Launches New Level of Personalized Service for Luxury Travelers

Conrad Bali knows today's luxury traveler has come to expect more than simply great service - they expect offerings customized to meet their needs. Additionally, consumers are using technology more than ever before. A survey released by Conrad Hotels & Resorts shows nearly 75 percent of consumers use a smartphone, tablet or computer when booking elements of their travel. With these insights in mind, Conrad Bali today announces its next leap in intuitive, personalized service to accommodate the luxury traveler: Conrad Concierge. The first service-enabled technology to be completely integrated with hotel management systems across a brand's portfolio, Conrad Concierge invites travelers to customise their accommodations through a mobile device across the more than 20 Conrad hotels and resorts.

Personal Luxury at Your Fingertips

With Conrad Concierge, guests now have the ability to customise the details of a hotel stay before, during and after each visit from a smartphone or tablet. The innovative mobile technology allows guests at Conrad Bali and the hotel brand's more than twenty other locations worldwide to experience the smart luxury service that Conrad provides, with every guest's stay as unique and individualized as they are. Whether choosing from three lines of bath amenities, a preferred pillow from the pillow menu, or pre-ordering dinner through room service, Conrad Concierge delivers on the brand's promise of the Luxury of Being Yourself.

Smart Luxury at the Push of a Button

In a national survey of U.S. consumers, Conrad Hotels & Resorts found that 77 percent of travelers value service when selecting a hotel. Moreover, nearly 70 percent of U.S. travelers prefer hotels that can customize their experience to reflect their personal desires and anticipate their needs.

With a few simple clicks, users can manage a range of services including room service, transportation, local attractions, spa appointments, housekeeping requests, wakeup calls and more. The technology is available in 13 languages and is designed for Apple and AndroidTM operating systems, so guests can access this personalized luxury via tablet or smartphone.

Visit www.conradhotels.com/conradconcierge to download Conrad Concierge to any Apple or Android mobile device. To learn more about Conrad Hotels & Resorts visit www.conradhotels.com.

Survey Methodology

Edelman Berland conducted a ten-minute online survey among a U.S. representative sample of n=1,000 Americans ages 18+. The margin of error for this sample is +/- 3.1% at the 95% confidence level. The online survey was fielded between November 12 - November 14, 2012.

About: Conrad Bali