That's why the entire tourism and hospitality community met for the largest ever interactive Hospitality Service Training led by Forbes Travel Guide, the prestigious Five-Star Rating system and global authority on luxury travel.
After the intensive day of sessions, Miami Beach became only the second city in the U.S. to ever receive a Forbes Travel Guide Hospitality Service Training Certification.
The city of Miami Beach, ranked as one of the Top 25 Destinations in the U.S., along with the Miami Beach Visitor and Convention Authority (MBVCA) and the Greater Miami and the Beaches Hotel Association (GMBHA) partnered with Forbes Travel Guide to conduct the training.
The City of Miami Beach hosted a Forbes Travel Guide Certification training event to give restaurant and hotel employees access to leading experts in the travel and hospitality field in support of making guest service a major point of distinction for the destination. The certification adds yet another layer to Miami Beach’s already outstanding hospitality services, where hotels, restaurants and entertainment providers are always striving to enhance the guest experience.
As the originator of the Five-Star Rating system – beginning in 1958 as the Mobil Travel Guide – Forbes Travel Guide provides the travel industry's most comprehensive ratings system in the world, along with reviews of hotels, restaurants and spas. A Forbes Travel Guide Star Rating is considered the hospitality industry's most prestigious achievement. Going far beyond aesthetics, it places a large emphasis on quality of service. This certification will add yet another layer to Miami Beach's already outstanding hospitality services, where hotels, restaurants and entertainment providers are always striving to enhance and augment the guest experience.
Focused on providing front line personnel in hospitality-focused businesses such as hotels, restaurants, attractions, and tour companies with professional guidelines and tailored teachings, the day-long event will be broken into four unique sessions that will highlight the Miami Beach customer satisfaction experience. Led by a hand-selected group of travel experts, tastemakers and Forbes Travel Guide instructors, the event is open to property owners as well.
For more information on events and updates in Miami Beach, download the Miami Beach Information App at www.miamibeachapi.com/app/.