TravelPal is the AI concierge for vacation rental companies and hotels. It answers guest messages at any hour, in the language each guest writes in, and it helps guests plan their stay. For the company behind the stay, it means fewer missed messages and fewer late nights for its team.
The message at 2 AM
Every host knows this message. A family lands late, the door code does not work, and it is 2 AM. Or a couple asks at midnight if they can keep the apartment until their evening flight.
A guest who waits all night for an answer feels forgotten. The company often learns about it from the review.
A normal team works about 40 hours a week. A week has 168 hours, so guests also write during the other 128. Until now, companies had two choices. They could pay someone to work nights, or they could answer the phone themselves. TravelPal is a third choice.
What an AI concierge does
An AI concierge reads each guest message and answers from the facts the company gave it. It knows the details of each stay: the check-in time, the Wi-Fi, the parking and the house rules. A guest who asks at midnight where to park gets the answer at midnight, not at 9 AM. Read more about what an AI concierge does.
TravelPal connects to 33 property management systems, including Guesty, Hostaway, Hostfully, OwnerRez and Lodgify. It works with stays booked on Airbnb, Vrbo and Booking.com.
It does not make up answers
The hardest guest question is the one nobody planned for. TravelPal does not invent an answer. When it is not sure, it holds the question for the company's team, in the guest's own words, and tells the guest that the question has been passed on. The team answers in its working hours.
Complaints and refund requests stop the AI and alert a person. A guest with a problem is passed to a person.
More than answers: a better last day
A concierge does more than answer questions. It helps guests enjoy the place they came to see. TravelPal can suggest more than 95,000 places, such as restaurants, beaches and tours. Guests can also book local tours from Viator in the chat.
Here is a common example. A guest with a late flight asks to check out at 4 PM. For companies on Guesty, TravelPal can offer a late checkout at the company's own price. It checks the cleaning schedule first. If a cleaning is booked at that time, it does not offer it. Then it helps plan the extra hours: breakfast, a short walk away, a boat tour of the bay, and back to the apartment with an hour to pack.
Each stay also gets a digital guidebook: a private web page for that one stay, with the company's brand. The guest taps one link and sees the stay dates, the check-in and check-out times and the company's own recommendations. There is no app to download and no login.
The same care for hotel guests
Hotel guests ask the same questions, often in many languages. A guest asks in Spanish for a later checkout, and the answer comes back in Spanish.
TravelPal also builds a profile of each guest from what they write. A returning guest is welcomed back as soon as they book. For a hotel, it is like a front desk that remembers each guest.
What the guest feels
"A guest who writes at night is not asking for software," says Eddy Moskalenko, CTO of TravelPal. "They want to feel that someone is looking after them. Our job is to make that true at 2 AM, and to hand the guest to a person when a person is needed."
For travelers, the change is simple. The answer comes when the question is asked. For vacation rental companies and hotels, it means a guest whose questions are answered, from the first message to the last day.
Learn more at TravelPal: https://asktravelpal.com
