Data from consulting firm McKinsey suggests companies that offer creative alternatives to in-person experiences will improve customer satisfaction and increase return on investment.
No room to pack a handbag for a special evening? Or forgot it? Never fear. The luxury all-inclusive Casa Velas Boutique Hotel and Ocean Club has the solution: a 'handbag bar'.
Burj Al Arab, the World's Most Luxurious Hotel, introduced today bespoke 24-carat gold iPads for its in-house guests.
These pools are truly breathtaking sitting on mountaintops around the world. Escape to these stunning wellness resorts for the world's most relaxing and invigorating spa treatments.
Internet access is the hotel amenity prized above all by affluent U.S. travelers – more than the beach, cuisine, privacy, proximity to shopping and unique activities, according to the Resonance Report on Affluent Travel and Leisure.
Starting next week, InterContinental Hotels & Resorts will connect guests face-to-face with Concierge teams at ten properties around the world using the new iPad2 from Apple®.
A resort guest relaxes on the terrace of an ocean-view room, thinking how glorious it might be to have a warm flame going in the terrace's private fire pit, a glass of wine in hand and the chance to roast hand-made s'mores under the stars.
The Berkeley, located in heart of London's fashionable Knightsbridge, revealed that guests staying in selected suites of the hotel will have access to their personal Apple iPad for the duration of their stay.
You probably won't be going 185 MPH (as the Joe Walsh song goes) around Beijing, but you will feel like a rockstar behind the wheel of the Opposite House's Maserati Quattroporte S, with massage capability on the passenger seats and an 11-speaker Bose system.
Claridge's, London's beloved Mayfair landmark hotel, is partnering with legendary fashion and fragrance house Christian Dior to create an exclusive dressing table service, offering guests all of the beauty essentials en suite necessary for a glamorous night out.
Halekulani, Hawaii's acclaimed luxury hotel, has set a new standard for innovative hospitality with the first-ever hotel suite installation of the outstanding Steinway & Sons Model M Architectural Speaker System.
The Lanesborough, a London luxury hotel located in Knightsbridge, has consistently offered first class service and amenities. Continuing the tradition, the property announces the introduction of complimentary use of Sony VAIO® Laptops in all guestrooms.
Mandarin Oriental, Boston has partnered with the Peabody Essex Museum (PEM) for their upcoming exhibition Mahjong: Contemporary Chinese Art from the Sigg Collection.
Kim Vo, hairstylist to the stars and contributor to The Daily 10 on E! opens his newest salon at Montage Laguna Beach. Named the "Best Blonder in the Business" by Vogue, Kim Vo, hairstylist to the stars and contributor to The Daily 10 on E! opens his newest salon at Montage Laguna Beach.
Having just won a host of awards with Trip Advisor, the five star Mykonos Grand in Greece is already thinking of new ways to please its guests this summer. Available from May 2009 will be the luxury hotel's newly renovated Superior Rooms, which have been hailed as a retreat within a retreat!
